Contact Vanilla Gift Card customer care for a replacement account number upon account expiration. If you believe that your Card has been lost or stolen, you need to notify us immediately by calling You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type.
See your Cardholder Agreement for more information. Make sure the balance of the Vanilla Gift Card is more than the entire cost of the purchase, including taxes. In the Payment Method section, enter the card information as you would a credit or debit card. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.
If your Gift Card was purchased at VanillaGift. You will need to provide your Card number, valid thru date, and security code located on the back of your Card. We recommend that you sign your name on the back of the Gift Card, and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, 4-digit Card Identification Code on the front of the Card, Security Code located on the back of the Card, Customer Service phone number.
You can use your Vanilla Gift Virtual Account with any United States-based online, phone, or mail-order merchants wherever Vanilla debit cards are accepted. Please remember, you will only be able to shop with merchants in the United States and District of Columbia.
Your Virtual Account cannot be used for transactions requiring a physical card. So, make sure you always know your balance. To avoid the hold at the pump, give your card to the attendant to prepay for the gas. Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction.
Merchant finalization can take up to 7 business days. In the interest of processing your order as quickly as possible, once your order has been processed and you receive an order confirmation email, there is only a brief window of time where you will be able to cancel your order after it has been placed. We highly encourage you to review your cart and checkout details before checking out.
You may be able to get a refund on your purchase. Terms and conditions apply. See Cardholder Agreement for details or call to find out how you can get a refund on your purchase. Please contact Vanilla Gift Card for assistance at to obtain another order confirmation email. Your gift recipient will receive an email notification of your gift. Please contact for assistance with reissuing. If you have questions about a Vanilla Gift Card already purchased, please contact Vanilla Gift Card for assistance at.
The store will not work correctly in the case when cookies are disabled. Frequently Asked Questions. How long does it take for a Gift Card to be delivered? Most approved eGift orders are delivered within 1 hour but can take up to 24 hours.
You can use the Vanilla Prepaid Card at various locations worldwide, in-store and online. As we mentioned before, there are two different types of Vanilla Prepaid Cards, the Visa and the Mastercard versions.
The funds you have on your card will never expire, but the card can expire. You can always call customer service to request a replacement card which will be mailed to you and then you can transfer the available balance to your new card by logging into your account. You can purchase this card in gas stations and in any of the participating stores. Once you have it, you can immediately activate the card once you make your first purchase. As with other prepaid cards, you are required to sign the back of the card when you buy it.
You can also combine your card with a second payment method in case the cost of your purchase exceeds the balance on your card. Just be aware that there is a 2. The difference between these cards is in their transaction limits, as well as the minimum amount they cost. This card has a different activation fee depending on the type you choose as well.
These fees are as follows:. The fastest way to check your balance is by logging into your Vanilla Prepaid account on the Vanilla Prepaid website. You can also call customer service Mastercard: , Visa: to find out your balance.
Both the Mastercard and the Visa versions of this gift card can be used to make shopping online easier. However, there are a few disadvantages to these cards:.
Here are some you can look into:. You can shop worldwide online and offline, use VISA Paywave even for small purchases, and basically spend on your own terms. The CIBC prepaid cards enable you to top up your card with your money.
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